Q&A
Here are the published Q&As of that category.
When camera, internet connection and QuLives™ suffer from abnormal operations (e.g. remote side abnormal cut off under QuLives™ connecting status), it may result in QuLives™ system drop. When you encounter these problems, shutdown the computer first, re-plug-in all components, then restart the computer.
If you are still having troubles after troubleshooting, contact us at service@facevsion.com, our support team will get back to you as soon as possible.
If you are still having troubles after troubleshooting, contact us at service@facevsion.com, our support team will get back to you as soon as possible.
• Check the status of your internet connection. The minimum network bandwidth for QuLives™ is 50kbps for CIF (352x288) resolution.
• Make sure the anti-virus software and Microsoft firewall are disabled.
• If your QuLives™ cannot be connected and make video calls, please follow the suggestions below:
1. Make sure the firewall setting allows “faceVsion Qulives™” to be able to access the internet.
2. Check if your internet connection requires a proxy address. Qulives™ prior to v2.0 does not support proxy detection and requires your IT manager to enable direct internet access for you.
3. In case you can login to Qulives™ but unable to make video call, please contact your IT manager to open direct TCP port 5222 for you.
• Make sure you have already uninstalled the previous version of QuLives™ on your PC.
• If you check all issues above, and still cannot sign-in QuLives™ successful, please contact your agent or contact us at service@facevsion.com and live help, our support team will get back to you as soon as possible.
• Make sure the anti-virus software and Microsoft firewall are disabled.
• If your QuLives™ cannot be connected and make video calls, please follow the suggestions below:
1. Make sure the firewall setting allows “faceVsion Qulives™” to be able to access the internet.
2. Check if your internet connection requires a proxy address. Qulives™ prior to v2.0 does not support proxy detection and requires your IT manager to enable direct internet access for you.
3. In case you can login to Qulives™ but unable to make video call, please contact your IT manager to open direct TCP port 5222 for you.
• Make sure you have already uninstalled the previous version of QuLives™ on your PC.
• If you check all issues above, and still cannot sign-in QuLives™ successful, please contact your agent or contact us at service@facevsion.com and live help, our support team will get back to you as soon as possible.